Deliveries and Returns

  • Shipping costs are displayed during checkout, before payment, according to the destination and the conditions applicable to the order.

    If a free shipping offer applies to your purchase, it will be reflected in the order total.

  • If you notice an error in the address, please contact us as soon as possible. We will check whether it can still be changed before dispatch.


    Once the order has been dispatched, the possibility of changing the delivery will depend on the shipment status and the carrier’s terms and conditions.

  • You can check the status of your purchase using the “Order Status” option in the website footer.


    For further information, contact info@yntenzo.com, quoting your order reference.

  • When purchasing products online, you generally have 14 days from receipt to notify us of your decision to exercise your right of withdrawal, without having to give any reason.
    If products from a single order are delivered separately, this period begins upon receipt of the last product.
  • The right of withdrawal does not apply, in particular, to products made to the consumer’s specifications or clearly personalised.

    Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed are also excluded. This exception only applies to products that meet these requirements.

    Please consult the “Right of Withdrawal” page for more information.