The available payment methods are displayed during checkout, before you confirm your order.
FAQs - Frequently Asked Questions
Find answers to frequently asked questions about Yntenzo orders, products, and experiences.
What payment methods are available?
What are the costs and delivery times?
Shipping costs are displayed before payment. Delivery times vary depending on the destination and product availability. Please consult the “Shipping and Returns” page for more information.How can I track my order?
Go to “Order Status” in the website footer and enter the requested details.
Can I return a product?
For online purchases, you generally have 14 days from receipt to notify us of your decision to exercise your right of withdrawal. Please consult the “Right of Withdrawal” page for details of the procedure and applicable exceptions.I received an incorrect, damaged, or defective product. What should I do?
Contact info@yntenzo.com, quoting your order reference and describing the issue. If possible, send photographs of the product and packaging to help us assess the situation.
How can I choose the most suitable perfume for me?
Explore the fragrance families and notes listed on each perfume’s page. Whenever possible, try the fragrance on your skin and let it develop before deciding.Can I buy samples?
Yes. Browse the “Samples” category to discover the available fragrances and try them before choosing your perfume.How long does perfume last on the skin?
Longevity depends on the composition, concentration, skin type and conditions of use.How should I store my perfume?
Store it in a cool, dry place, away from direct sunlight, and keep the bottle tightly closed.
What is the Yntenzo gift card?
Give the freedom to choose from perfumes, home fragrances and body care products. Explore the available amounts on the gift card page.
What workshops are available?
You can choose between Flash Fragrance and Mix & Match. Visit each experience’s page to discover the programme, duration and what is included