Terms and Conditions

These General Terms and Conditions, together with the order form and the other elements referred to herein, are intended to regulate the terms and conditions governing the provision of the YNTENZO Online Store Service by NORTEMPRESA, LDA., with its registered office at Rua Parque Bouça das Mouras, n.º 56, Nogueira, 4705-216, Braga, under the single company registration and legal entity identification number 509 312 519.

The YNTENZO website, yntenzo.com (hereinafter referred to as the “Website”), is an e-commerce website offering perfumes and other cosmetic products and accessories for sale to consumers browsing the Website.

Products must be ordered by Users aged 18 (eighteen) or over (individuals below this age must have authorisation from their legal representatives). The details and information submitted by the User shall have full legal effect. The User acknowledges purchases made electronically and may not invoke the absence of a signature as grounds for failing to fulfil the obligations undertaken.

YNTENZO will make every effort to ensure that the information presented does not contain typographical errors. Should any such errors occur, they will be promptly corrected.
If you purchase a product whose characteristics differ from those presented online, you have the right to withdraw from the purchase contract in accordance with the applicable legal provisions (right of withdrawal).

YNTENZO will make every effort to dispatch all products ordered. However, in certain cases, due to circumstances that are difficult for YNTENZO to control, such as human errors or incidents affecting IT systems, it may not be possible to supply some of the products requested by the User. If any product is unavailable after you have placed your order, you will be notified by email or telephone. At that time, you will be given the option to cancel your order and receive the corresponding refund if payment has already been made.

All information regarding prices, products, specifications, promotions and services may be changed by YNTENZO at any time.

All products and services sold in the YNTENZO Online Store comply with Portuguese law.

The Store has appropriate security measures in place. However, YNTENZO shall not be liable for any losses suffered by the User and/or third parties as a result of delays, interruptions, errors or suspensions of communications originating from factors beyond its control, including any deficiencies or failures caused by the communications network or communications services provided by third parties, computer systems, modems, connection software or computer viruses, or arising from the downloading through the Service of files that are infected or contain viruses or other properties that may affect the User’s equipment. If any error in accessing the YNTENZO Online Store website makes it impossible to provide the Service, YNTENZO shall not be liable for any resulting losses.

Access to data and information within the scope of this Service shall be presumed to have been carried out by the User, and YNTENZO disclaims any liability arising from the abusive or fraudulent use of the information obtained. YNTENZO shall not be liable for any loss or damage caused by misuse of the Service that is not directly attributable to its wilful misconduct or gross negligence.

YNTENZO shall not be liable for losses or damage arising from non-performance or defective performance of the Service where this is not directly or indirectly attributable to its wilful misconduct or gross negligence. In particular, YNTENZO shall not be liable for (i) errors, omissions or other inaccuracies concerning the information made available through the Service; (ii) damage caused through the fault of the User or third parties, including intellectual property infringements; (iii) non-performance or defective performance resulting from compliance with decisions of courts or administrative authorities; or (iv) non-performance or defective performance resulting from force majeure, meaning extraordinary or unforeseeable circumstances beyond YNTENZO’s control, such as fires, power cuts, explosions, wars, riots, civil uprisings, government decisions, strikes, earthquakes, floods or other natural disasters, or other circumstances beyond YNTENZO’s control that prevent or hinder the fulfilment of the obligations undertaken.

YNTENZO does not guarantee that:

i) the Service will be provided without interruption, be secure, be free from errors or operate indefinitely; ii) the quality of any product, service, information or any other material purchased or obtained through the Service will meet any expectations the User may have regarding it; iii) any material obtained in any way through the use of the Service is used at the User’s own risk, and the User is solely responsible for any damage to their computer system and equipment or any loss of data resulting from that operation; and iv) no advice or information, whether oral or written, obtained by the User from or through the Service shall create any warranty not expressly stated in these General Terms and Conditions.

ii) The User accepts that YNTENZO cannot under any circumstances be held liable for any damage, including but not limited to loss of profits, data, content or any other losses (even if previously advised by the User of the possibility of such damage), resulting from: i) the use of or inability to use the Service; ii) difficulty in obtaining any substitute goods/services; and iii) unauthorised access to or modification of personal databases.

The User undertakes to: i) provide accurate personal details and addresses; ii) not use false identities; and iii) comply with the order limits imposed.

If any of the information provided is incorrect or insufficient and this causes a delay in or prevents the processing of the order, or results in non-delivery, the User shall be responsible, and YNTENZO disclaims any liability. If the consumer breaches any of these obligations, YNTENZO reserves the right to cancel future purchases, block access to the Store, discontinue the provision of any other services simultaneously made available by YNTENZO to the same User, and prevent the User from accessing any or all services provided by YNTENZO in the future.

The use of purchased products and services for commercial purposes, particularly for the resale of goods, is expressly prohibited.

The Store is a registered website, and NORTEMPRESA, LDA. is responsible for the Service provided through the website itself.

The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property rights and other applicable legislation.

The User acknowledges that any content appearing in advertising, featured placements, promotions or mentions of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other laws protecting property rights. Therefore, any use of such content requires the express authorisation of the respective rights holders.

The User undertakes to fully respect the rights referred to in the preceding paragraph, in particular by refraining from any acts that may infringe the law or those rights, such as reproducing, commercialising, transmitting or making such content available to the public, or any other unauthorised acts involving the same content.

The User undertakes to comply with all applicable legal provisions, in particular by refraining from committing or encouraging unlawful acts or acts contrary to public morals, such as the indiscriminate sending of unsolicited communications (spamming) in breach of the legislation applicable to the processing of personal data and advertising communications through automated calling systems. The User must also comply with the rules governing the use of the Service, failing which YNTENZO may suspend or deactivate the Service under the terms set out in the “Communications” section.

The User expressly acknowledges and accepts that the IP Network is a public electronic communications network that may be used by multiple users and, as such, is subject to system overloads. Consequently, YNTENZO does not guarantee that the Service will be provided without interruptions, loss of information or delays.

YNTENZO also does not guarantee the provision of the Service in the event of unforeseeable overloads of the systems on which it relies or force majeure (extraordinary or unforeseeable circumstances external to YNTENZO and beyond its control).

If the provision of the Service is interrupted due to an unforeseeable overload of the systems on which it relies, YNTENZO undertakes to restore its normal operation as soon as possible.

Regardless of any prior or subsequent notification, YNTENZO may, at any time and at its sole discretion, discontinue the provision of the Service and/or part of the Service to one or all Users.

YNTENZO also reserves the right to suspend or immediately terminate access to the Service in the following cases: i) when the User fails to comply with the conditions of use set out in the “Consumer Obligations” section and other conditions set out in the General Terms and Conditions; when YNTENZO terminates access to the Store/Website, by giving 15 days’ prior notice of the termination date.

The suspension or termination of the Service by YNTENZO under the preceding paragraphs shall not entitle the User or third parties to any indemnity or other compensation. YNTENZO may not be held liable or otherwise burdened with any consequences arising from the suspension, annulment or cancellation of the Service.

In the situations described above, YNTENZO will notify the User in advance so that, if they wish, they may save the content of their order viewing area within 3 (three) working days of the email being sent or the information being made available on the Service’s main page.

Whenever YNTENZO considers it necessary or appropriate to optimise the browsing experience and/or improve connectivity conditions, it may remotely reconfigure the network settings.

Without prejudice to the provisions of the following paragraphs, and given the innovative nature of the Service and the technological developments to which it may be subject, YNTENZO may change its technical settings whenever this is deemed appropriate to adapt it to potential technological developments.

However, YNTENZO does not guarantee the User any upgrades or improvements to the Service.

Certain upgrades or new features of the Service may only be available upon payment by the User and/or their acceptance of Specific Terms of Use.